Tech Support FAQ

We do sell QR Axle End Caps to make some of our wheels and hubs 141mm QR Boost compatible.

You will need to have purchased a boost-spaced hub (such as MT Supadrive Boost Hub, which comes as standard on many of our high-end mountain bike wheels). The axle end caps with the QR fitment that are specific to your boost-spaced hub will fit to make your hub a 141mm boost QR axle.

Please read more to see the full array of options, dependent on your hub type.

Spare parts for our hubs can be found on the following page.

If you don’t see the part you're looking for, just get in touch..

Please read more to see the full array of options, dependent on your hub type.

Watch the video to learn how service the MT Supadrive mechanism

100kg is our recommended maximum rider weight limit for our road and gravel wheelsets. 120kg is our recommended maximum rider weight limit for our MTB wheelsets. Rider weights beyond these weights are often still viable with our wheels but this does add extra stress to the components and we recommend regular checks with an experienced mechanic. Any warranty issues will be assessed by our team on a case-by-case basis.

Check out our video for instructions on setting your wheel up tubeless

Yes, you can convert the MT front hub and MT Supadrive rear hubs to boost with our boost adaptors. Read more for links to Front and Rear adaptors.

Watch the video to learn how to swap the end cones (or Axle End Caps) on our MT Supadrive hub.

Watch the video to learn how to swap the end cones (or Axle End Caps) on our MT Supadrive hub.

Read more about frame spacing

Watch the video to learn how to apply Halo tubeless tape.

Absolutely, you can use our tubeless wheels with a standard tyre and tube.

Possibly

In the world of ever-growing cassette options, the amount of freehubs on offer has grown. This makes choosing the correct freehub ever harder. Please read our guide

Shimano type HG Road/ HG MTB, MicroSpline, or Sram type XD/XDR?

If you are unsure of which freehub you have, please follow the link to see the full guide

Follow these steps to assemble the adaptor

On the leading edge of the flange (between the spokes) one side will be the hub ID number. View our list of these numbers.

Watch the video below to learn how to service our Clickster Freewheel.

Yes, if you have crashed and experienced a wheel failure, we can offer a 50% discount on a direct replacement. If the wheel has been discontinued we will endeavour to find the closest match for you.

Please see our technology piece explaining the development of the Supadrive system

Watch the video to learn how to swap the end cones on our TK (formally track) rear hub.

As a maximum, always use the lower value offered by either the tyre or the rim.

"Follow the tyre manufacturers guidelines for tyre pressure in use. Never exceed the tyre’s maximum rated pressure.
Maximum* recommended tyre pressures for use with Halo rims.
Up to 25C width: 120 Psi
Up to 32C width: 90 Psi
Up to 40C width: 80 Psi
Up to 55C (2.2″): 65 Psi
Up to 75C (3″): 50 Psi
*Maximum pressure is the maximum, it is not the pressure we recommend you use. Always follow the tyre use guidelines."

We recommend SwissStop Black Prince compound pads for our carbon rim brake road wheels, 2018 onwards. Use of any other pads may cause premature wear and failure and will not be covered by warranty.

We always recommend that your wheels are serviced after your first spirited ride to check spoke tensions and axle adjustment. It is completely normal for spokes to loosen in the ‘bed in’ period. After your initial service we recommend wheels are fully serviced every 2000 miles, including truing and re-tensioning, greasing bearings, cleaning of the drive system and necessary lubrication (depending on the drive system). This is also be a great time to check for any hub, rim, spoke, nipple and tyre damage. For heavy/ extreme mountain bike usage we recommend a visual inspection after every ride due to the nature of the riding. We also recommend servicing your hub internals (bearings and drive system) after use in heavy rain, deep water or muddy conditions to keep the wheels in great condition.

We recommend having your wheels checked over by a qualified bicycle mechanic to make sure that your crash has not caused damage which may not be obvious to the untrained eye before riding. Failure to do so may case accident or injury. This also covers accidents like falls, hitting potholes, other objects and driving into your garage with your bike on the roof.

Below are a list of our tubeless wheels with corresponding sized Halo tapes. The tape should touch from one side of the rim bed to the other. To achive this the tape may need to be overlapped side to side.

"22mm: Devaura, Evaura, White Line, Carbaura pre-2022
25mm: Vapour, Vapour GXC, Chaos, Drove Line, Carbaura post 2022
30mm: Carbaura XCD
34mm: Ridge Line, Vapour 35
37mm: Vortex 46mm: Vapour 50"

Sorry, we are unable to offer this service, as there are many variables. An experienced wheel builder should be able to assist you with the products in their hands. We offer the key dimensions for our hubs to assist wheel builders to calculate the estimated spoke lengths.